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Terms & Conditions

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Last updated: 21.11.2025

 


Business Name: Anifad
Location: Zagreb, Croatia
Contact Email: info@anifad.com

Welcome to Anifad. These Terms & Conditions (“Terms”) govern your use of our website and services, as well as purchases made from our online store. Please read them carefully before placing an order.

By accessing our website or purchasing a product, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Definitions

  • “We”, “us”, “our” refer to Anifad, located in Zagreb, Croatia.

  • “You”, “customer”, “user” refer to the person accessing our website or purchasing products.

  • “Website” refers to our online store hosted on Wix.

  • “Products” refer to home smart garbage bins sold through our website.

2. Eligibility

To make a purchase, you must:

  • Be at least 18 years old,

  • Have the legal capacity to enter into a binding contract,

  • Provide accurate and complete information during the checkout process.

3. Products & Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

  • Colors, dimensions, or features may vary slightly due to screen settings or manufacturing differences.

  • We reserve the right to modify or discontinue products at any time without prior notice.

If you believe a product description is incorrect or misleading, please contact us before purchase.

4. Prices & Payments

4.1 Prices

All prices displayed on our website include VAT when applicable (for EU customers) unless otherwise stated.
Shipping fees, taxes, and other charges will be displayed at checkout.

4.2 Payment Methods

We accept:

  • PayPal

  • Credit card payments (via Wix Payments or integrated processors)

4.3 Payment Security

We do not store your full payment card information. Payments are processed securely by third-party payment processors in compliance with PCI-DSS standards.

We reserve the right to refuse any order if fraud is suspected.

5. Orders

5.1 Order Process

Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not represent acceptance.

Your order is accepted once payment is approved and we forward the order to our supplier for fulfillment.

5.2 Order Cancellation by Us

We may cancel an order if:

  • The product is unavailable

  • We suspect fraudulent activity

  • Payment fails or is reversed

  • Shipping restrictions apply

You will be notified and refunded in such cases.

6. Shipping & Delivery

6.1 Dropshipping Model

We operate on a dropshipping model. This means:

  • Products are shipped directly from our third-party suppliers

  • Delivery times may vary depending on supplier location

6.2 Delivery Time

Estimated delivery times are displayed at checkout and may vary (typically 7–20 business days). Delays may occur due to customs, logistics issues, or supply-chain circumstances beyond our control.

6.3 Shipping Regions

We primarily ship to countries within the European Union.

6.4 Customs & Duties

For EU customers, customs duties are typically not applicable, but in rare cases, customers are responsible for any additional fees.

6.5 Incorrect Address

Customers are responsible for ensuring that the shipping address provided is accurate. We are not liable for delays or losses caused by incorrect or incomplete addresses.

7. Returns, Refunds & Cancellations

Your rights are protected under the EU Consumer Rights Directive (2011/83/EU) and local laws.

7.1 Right of Withdrawal (14-Day Cooling-Off Period)

EU customers may withdraw from a purchase within 14 days after receiving the product, without giving any reason.

To use this right, contact us at info@anifad.com.
You must return the product unused, in its original packaging, and in resaleable condition.

7.2 Return Shipping Costs

Unless the product is defective or incorrectly delivered, return shipping costs are the responsibility of the customer.

7.3 Refund Processing

Refunds will be issued within 14 days after we receive the returned item or valid proof of return. Refunds are made via the original payment method.

7.4 Damaged or Defective Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund at no cost to you.

7.5 Items Not Eligible for Returns

The right of withdrawal does not apply to:

  • Used products

  • Products damaged by the customer

  • Products without original packaging

8. Customer Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login details.

  • You agree to notify us immediately of any unauthorized use of your account.

  • We reserve the right to suspend or delete accounts violating these Terms.

9. Privacy & Data Protection

Your privacy is important to us. We process personal data in accordance with the GDPR.

Please refer to our Privacy Policy and Cookies Policy for detailed information about:

  • What data we collect

  • How we use it

  • Data retention

  • Customer rights under GDPR

By using our website, you consent to our data practices as described in those policies.

10. Intellectual Property

All content on our website—including text, images, logos, product descriptions, and graphics—is the property of Anifad or licensed to us.

You may not copy, reproduce, modify, or distribute any content without our written permission.

11. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential damages.

  • We are not responsible for delays or failures caused by third-party suppliers, logistics companies, or external circumstances.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

Nothing in these Terms limits consumer rights under EU law.

12. Force Majeure

We are not liable for any delay or failure to perform obligations due to events beyond our reasonable control, including:

  • Natural disasters

  • War or terrorism

  • Supply chain disruptions

  • Transport delays

  • Government restrictions

  • Technical failures

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

14. Amendments to These Terms

We may update these Terms at any time. The latest version will always be available on our website with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Croatia and applicable EU regulations.

Any disputes will be resolved before the competent courts of Croatia, unless mandatory consumer protection laws require proceedings in the customer’s home country.

16. Contact Information

For questions regarding these Terms, returns, or order issues, contact us at:

Email: info@anifad.com
Business Name: Anifad
Location: Zagreb, Croatia

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